Wrong size, wrong color – No Problem!
Return new/unused items to Total Cycle Warehouse within 30 days of receipt and receive a refund for the item price paid. Shipping fees or any cost associated with international shipping, duties, taxes or brokerage fees are non-refundable.
Items which have been used or installed on your bike will not be accepted for refund.
Returns must include all tags, packaging and be shipped in a sturdy shipping box; Do Not use the manufacturer box as the shipping box. Items received which do not meet these criteria will not be accepted and will be sent back to you.
To report a Product Defect, Warranty Claim or if the wrong item was received please contact Customer Support.
Return using your own shipping method
1. Review above criteria to ensure the item is returnable. If yes, return to
Total Cycle Warehouse
2151A E Henrietta Rd
Rochester, NY 14623
2. Keep a copy of your tracking number. We are not responsible for lost packages.
3. A refund back to the original payment method used will be issued upon receipt by Total Cycle Warehouse.